Billing Periods
1st to the last day of the calendar month in the GMT timezone.
Types of Records
Invoices
Transactions
Meeting Summary Records
Call Usage Records
Call Detail Records
Invoices
Invoices are used to track customer balances and notify customers of payments they are required to make.
Invoices consist of:
Previous balance
New Charges
Taxes
Credits
Payments
When “Customer Billing” is left unchecked on the Billing tab of your partner portal, only New Charges will be displayed on your customer invoices.
Transactions
Transactions records determine the invoice sent to customers. This could be specific usage charges, subscriptions charges, payments and credits.
A customer balance recorded on their invoice is computed by summing all transactions during a calendar month.
Account Charges
Monthly recurring charges for subscriptions to a plan or to an add-on.
Account charges can be configured to be per host or as flat rate. Per host charges are calculated using the Host Limit set for the customer in the Admin Portal. The host limit at the time of the charge is recorded with the invoice and is displayed on the invoice.
For example, if the host limit is 10 users, the customer will be charged for 10 host accounts regardless of which users are added or removed during the billing period.
A Company is charged on a pro-rated basis for the first month from the day the account is created through the end of the month. For example, if Company A is created with 10 hosts at a rate of $!5 per host on the 10th of March, a pro-rated charge of $101.64 will be assessed for the partial month of March, and the full monthly billing of $150.00 is charged on April 1.
Company Admins can increase or decrease their Host Limit at any time. The new charge for the revised Host limit is determined by the Host Limit that is set when the account bills. Thus, if Company A above adds 10 additional hosts on April 25th, bringing them to a total of 25 hosts, they will be billed $375 (25 hosts @ $15 each) on May 1.
