Partner Support Center

Getting Started 7

• User Roles
• Accessing & Exiting the Reseller Console
• Companies
• Enabling & Disabling Customer Billing
• Reports & Invoices

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Setting up a Company 3

• Adding & Editing a Company
• Adding Subscriptions to a customer
• Deleting a Company

Customization 6

• Customization overview
• Adding a Logo and Icon
• Custom Theming
• Adding/Changing the Color Scheme
• Adding Custom Dial In Numbers

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Billing & Subscriptions 7

• Add, Edit, Upgrade or Cancel a Company level Subscription & Add-Ons
• Host Limits
• Payment Method
• Billing Address
• Understanding Invoicing

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Hosts 3

• Adding Hosts
• Editing and Deleting Hosts
• Setting Up Your Company Directory

Security 3

• Privacy and Security Overview
• Meeting Lock
• One-Time Access Code and Security PIN

FAQ - Platform 0

FAQ - Service 0

Troubleshooting Help 8

• What to ask customers to provide information to 2nd/3rd level support
• Manage user accounts - login as user
• How to Find Callers' Browser Information in Beacon?
• Screen Sharing - MacOS Screen Recording Permission
• Participants can't see and/or hear me

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Sales Support 0

Callbridge Whitelabel Onboarding Requirements 8

• Initial Implementation requirements
• Mobile app implementation requirements
• Microsoft Outlook Integration Requirements
• Google Calendar integration
• Slack Integration

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