*NOTE: iOS and Android fixes/updates will require an update to the mobile apps.
Video Conferencing
[FIXED] Resolved an issue where removing or blocking a participant from a webinar could leave that attendee stuck on the broadcast waiting screen. (#9945)
[FIXED] Resolved an issue where an RSVP was not displayed in the calendar. (#10923)
[FIXED] Resolved an issue where participant counts and "Most active speakers" could include people who never actually joined the meeting. (#12946)
Calling & Softphone (Beta)
On-Demand Call Recording — Users can now start recording a call on demand (feature must be enabled - reach out to the team for further details). (#10371)
Phone-to-Video Switch — Improved user experience for switching an internal (extension-to-extension) phone call to a video meeting, on both mobile and desktop. (#13026)
Improved PBX Device Handling on Logout — Signing out no longer removes a user's calling device registration from the connected PBX. (#13093)
[FIXED] Resolved an issue where other devices could keep ringing after a video call started from Contacts was answered. (#12803)
Chats (Beta)
Message Preview Layout — Refined the inbox message preview list for a cleaner, more consistent layout. (#13105)
1:1 Meetings in Direct Messages — A 1:1 video meeting with a host contact is now tracked as a direct message. (#13047)
[FIXED] Resolved an issue where the editing state could persist when switching between chat rooms and clear the input box. (#12693)
Desktop
Log Upload — Desktop app users can now upload application logs directly for faster support. (#13040)
Developer Tools Shortcut — Added a Ctrl+Shift+I keyboard shortcut to open developer tools in the production desktop apps for troubleshooting. (#13041)
[FIXED] Resolved an issue where desktop apps running in the background were throttled, causing media performance issues. (#13097) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Resolved an issue where the desktop app did not dismiss a softphone call notification in certain configurations. (#13083) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Bookings
[FIXED] Resolved an issue where an event did not appear in Outlook Calendar after booking. (#13089)
Known Issues
Video Conferencing
A host cannot unmute participants on the iOS app when a meeting is in presentation mode. (#12837) (Target: V2.6.371)
Meetings created from the calendar add-on may not respect the account's default settings for auto record and transcription. (#93) (Target: V2.6.371)
In a video meeting, the contact invite UI can overlap and the search list may not refresh. (#13094) (Target: V2.6.371)
Desktop
A Windows error may appear when updating the desktop app. (#12604) (Target: V2.6.371)
The desktop app may not show the "notifications disabled" warning banner on the Chat or Calls tab. (#12386) (Target: V2.6.371)
NEW UPCOMING FEATURE RELEASES: Our new roadmap layout displays a list of features that we are considering and that you can vote on. You also have the option to suggest a feature or improvement directly from this page.
iotum Release Notes
V2.6.370 Deployed July 24th, 2026
What's New
*NOTE: iOS and Android fixes/updates will require an update to the mobile apps.
Video Conferencing
[FIXED] Resolved an issue where removing or blocking a participant from a webinar could leave that attendee stuck on the broadcast waiting screen. (#9945)
[FIXED] Resolved an issue where an RSVP was not displayed in the calendar. (#10923)
[FIXED] Resolved an issue where participant counts and "Most active speakers" could include people who never actually joined the meeting. (#12946)
Calling & Softphone (Beta)
On-Demand Call Recording — Users can now start recording a call on demand (feature must be enabled - reach out to the team for further details). (#10371)
Phone-to-Video Switch — Improved user experience for switching an internal (extension-to-extension) phone call to a video meeting, on both mobile and desktop. (#13026)
Improved PBX Device Handling on Logout — Signing out no longer removes a user's calling device registration from the connected PBX. (#13093)
[FIXED] Resolved an issue where other devices could keep ringing after a video call started from Contacts was answered. (#12803)
Chats (Beta)
Message Preview Layout — Refined the inbox message preview list for a cleaner, more consistent layout. (#13105)
1:1 Meetings in Direct Messages — A 1:1 video meeting with a host contact is now tracked as a direct message. (#13047)
[FIXED] Resolved an issue where the editing state could persist when switching between chat rooms and clear the input box. (#12693)
Desktop
Log Upload — Desktop app users can now upload application logs directly for faster support. (#13040)
Developer Tools Shortcut — Added a Ctrl+Shift+I keyboard shortcut to open developer tools in the production desktop apps for troubleshooting. (#13041)
[FIXED] Resolved an issue where desktop apps running in the background were throttled, causing media performance issues. (#13097) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Resolved an issue where the desktop app did not dismiss a softphone call notification in certain configurations. (#13083) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Bookings
[FIXED] Resolved an issue where an event did not appear in Outlook Calendar after booking. (#13089)
Known Issues
Video Conferencing
A host cannot unmute participants on the iOS app when a meeting is in presentation mode. (#12837) (Target: V2.6.371)
Meetings created from the calendar add-on may not respect the account's default settings for auto record and transcription. (#93) (Target: V2.6.371)
In a video meeting, the contact invite UI can overlap and the search list may not refresh. (#13094) (Target: V2.6.371)
Desktop
A Windows error may appear when updating the desktop app. (#12604) (Target: V2.6.371)
The desktop app may not show the "notifications disabled" warning banner on the Chat or Calls tab. (#12386) (Target: V2.6.371)
API/SDK — Link to current API documentation
NEW UPCOMING FEATURE RELEASES: Our new roadmap layout displays a list of features that we are considering and that you can vote on. You also have the option to suggest a feature or improvement directly from this page.
View the new 2026 roadmap here
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