2026 October 2nd & 16th Release Notes v2.6.375 & 376
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by Sara A.
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Sara A.Admin
iotum Release Notes
V2.6.375 Deployed October 2nd, 2026
V2.6.376 Deployed October 16th, 2026
What's New
*NOTE: iOS and Android fixes/updates will require an update to the mobile apps.
V2.6.376 (Deployed October 16th, 2026)
Video Conferencing
Waiting Room Experience — Participants now see a clearer, redesigned waiting room. (#13612, #13671)
Waiting Room Music Volume — Participants can now adjust the volume of the waiting-room music. (#13613)
[FIXED] Fixed an issue where a participant who was denied entry from the waiting room could still join the meeting. (#13608)
[FIXED] Fixed an issue where the waiting-room music resumed after saving audio settings while paused. (#13670)
[FIXED] Fixed an issue where guests could be blocked from joining breakout rooms or appear twice in the participant list. (#13687)
Calling & Softphone (Beta)
IPv6 Support — The softphone now supports IPv6 signalling and media proxy addresses. (#13488)
Calls Screen Polish — The call timer now stays visible while recording, and the Recents indicators are aligned. (#13637)
iOS 3-Way Calling — 3-way calling on iOS is now more reliable. (#13674) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where merging a 3-way call on iOS left the second party on hold. (#13647) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where the merge button on iOS had to be pressed twice to merge a 3-way call. (#13679) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where the parties in a merged 3-way call on iOS could not hear each other. (#13680) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where older Recents entries on iOS showed a placeholder avatar instead of the "Add contact" option for unsaved numbers. (#13698) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where call recordings did not appear in the Recents tab. (#13665)
[FIXED] Fixed an issue where some NetSapiens call recordings failed to import. (#13627)
[FIXED] Fixed an issue where the app repeatedly tried to play recordings that could not be played. (#13681)
[FIXED] Fixed an issue where the Voicemail tab displayed North American phone numbers in the wrong format. (#13632)
Phone-to-Video
Open in New Tab — Clicking Join in the browser now opens the meeting in a new tab. (#13617)
[FIXED] Fixed an issue where the call notification stayed visible on all signed-in devices after the user joined from one device. (#13442)
[FIXED] Fixed an issue where the active call could drop too early when switching an extension-to-extension call to video. (#13441)
Chats (Beta)
Conversation Transitions — Conversations now slide open and closed, and the bottom navigation is hidden while a conversation is open. (#13167)
[FIXED] Fixed an issue where meeting links in chat messages did not open in a new, auto-closing window. (#13651)
Desktop
Keyboard Shortcuts — Keyboard shortcuts now apply only to the app window that is in focus. (#13714) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Fixed an issue with how the desktop app handled deep links and meeting URLs. (#13638) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Notifications & Messaging
[FIXED] Fixed an issue where rescheduled meetings sent "starts in 1 minute" reminders at both the old and the new start times. (#13707)
V2.6.375 (Deployed October 2nd, 2026)
Video Conferencing
Screen Sharing Picture-in-Picture — Picture-in-picture no longer opens during screen sharing when the app is still visible on another monitor. (#13018)
Meeting Invite Popups — Popup windows for meeting invite notifications now close automatically after the user joins. (#13435)
[FIXED] Fixed an issue where the "talking while muted" message could appear or stay on screen after unmuting. (#13548)
[FIXED] Fixed an issue where the meeting popup window did not close automatically when the host ended the meeting. (#13537)
[FIXED] Fixed an issue where participants saw an endless loading spinner when joining a meeting that the host had ended early. (#13288)
Calling & Softphone (Beta)
Call Park Pickup Prefix — Partners can now configure a Call Park pickup prefix in the General and Reseller settings. (#13513)
BLF Do Not Disturb — BLF slots now show when a contact is set to Do Not Disturb. (#13464)
Call Queue Visibility — Improved the visibility of call queue members and the display of SIP usernames. (#13578)
Registration Retry — The app now keeps retrying registration when network requests time out. (#13475)
NetSapiens Version Display — Organizations now show their NetSapiens version. (#13491)
Consistent Call Buttons — Round call buttons now use one consistent size on each platform. (#13523)
[FIXED] Fixed an issue where stale call notifications stayed on screen after an app crash or restart. (#13431) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where app badges were not always updated or shown. (#13420)
[FIXED] Fixed an issue where a recorded call could appear twice in the Recents section. (#13126)
[FIXED] Fixed an issue where some NetSapiens call records were missing a default country code, which could prevent dialling from Recents. (#13549)
[FIXED] Fixed an issue where signing in with NetSapiens did not fully sign out the previous user. (#13561)
[FIXED] Fixed an issue where NetSapiens SMS numbers could receive a second leading "+". (#13458)
[FIXED] Improved the reliability of SMS syncing with NetSapiens. (#13461)
Apple Device Names — Apple device names now stay up to date automatically. (#13625) *REQUIRES AN UPDATE TO THE MOBILE APP.
Chats (Beta)
Custom Status Messages — Users can now set a custom status message. (#13532)
Speech-to-Text Dictation — Users can now dictate chat messages using a hotkey. (#13436)
Channel Avatars — Channels in the Chats list now show a channel avatar instead of a plain # symbol. (#13240)
Chat Inbox Styling — The Chat inbox now matches the styling of Calls › Recents and Calls › Contacts. (#13526)
Chat File Previews — Improved file previews and scrolling in the chat list. (#13473)
Notifications Open in Existing Tab — Chat notifications now open in an existing tab instead of a new window. (#13492)
[FIXED] Fixed an issue where no notification appeared for a new message in another chat room while the user was viewing a chat. (#12664)
[FIXED] Fixed an issue where chat messages with multiple levels of bullets did not display correctly. (#13359)
Desktop
Launch Desktop App — Meetings now always open in the desktop app when it is installed. (#12917) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Background Chat Notifications — The desktop app now sends a chat notification when the main window is not in focus. (#13455) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Windows Focus Banners — The desktop app now shows a banner when Windows Quiet Time or Presentation Mode is suppressing notifications. (#13535) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Video Meeting Invite Notifications Fix — Fixed the notification behaviour for video meeting invites in the Mac and Windows desktop apps. (#13353) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Fixed an issue where the desktop app did not show the "notifications disabled" warning banner on the Chat or Calls tab. (#12386) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Removed leftover notification-listener registrations from older desktop builds (11.2.0 and earlier). (#13337) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Bookings
[FIXED] Fixed an issue where booking guests did not receive the Google Calendar invite email. (#13496)
API
[FIXED] Fixed an issue where updating a conference through the Enterprise API without the one-time access code field cleared the existing code. (#13545)
Known Issues
Calling & Softphone (Beta)
Investigating a report that the iOS app occasionally didn't answer calls successfully. (#13726) (Target: V2.6.377)
Chats (Beta)
Links in chat that end with a closing parenthesis may not link correctly. (#13724) (Target: V2.6.377)
Chat and agenda links that contain code formatting in the link text may not display correctly. (#13753) (Target: V2.6.377)
Desktop
Desktop app devices may be unregistered unexpectedly, which can affect incoming calls and notifications. (#13745) (Target: V2.6.377)
Bookings
The reschedule and cancel links in Booking Page invitations are missing the subdomain. (#13622) (Target: V2.6.377)
iotum Release Notes
V2.6.375 Deployed October 2nd, 2026
V2.6.376 Deployed October 16th, 2026
What's New
*NOTE: iOS and Android fixes/updates will require an update to the mobile apps.
V2.6.376 (Deployed October 16th, 2026)
Video Conferencing
Waiting Room Experience — Participants now see a clearer, redesigned waiting room. (#13612, #13671)
Waiting Room Music Volume — Participants can now adjust the volume of the waiting-room music. (#13613)
[FIXED] Fixed an issue where a participant who was denied entry from the waiting room could still join the meeting. (#13608)
[FIXED] Fixed an issue where the waiting-room music resumed after saving audio settings while paused. (#13670)
[FIXED] Fixed an issue where guests could be blocked from joining breakout rooms or appear twice in the participant list. (#13687)
Calling & Softphone (Beta)
IPv6 Support — The softphone now supports IPv6 signalling and media proxy addresses. (#13488)
Calls Screen Polish — The call timer now stays visible while recording, and the Recents indicators are aligned. (#13637)
iOS 3-Way Calling — 3-way calling on iOS is now more reliable. (#13674) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where merging a 3-way call on iOS left the second party on hold. (#13647) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where the merge button on iOS had to be pressed twice to merge a 3-way call. (#13679) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where the parties in a merged 3-way call on iOS could not hear each other. (#13680) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where older Recents entries on iOS showed a placeholder avatar instead of the "Add contact" option for unsaved numbers. (#13698) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where call recordings did not appear in the Recents tab. (#13665)
[FIXED] Fixed an issue where some NetSapiens call recordings failed to import. (#13627)
[FIXED] Fixed an issue where the app repeatedly tried to play recordings that could not be played. (#13681)
[FIXED] Fixed an issue where the Voicemail tab displayed North American phone numbers in the wrong format. (#13632)
Phone-to-Video
Open in New Tab — Clicking Join in the browser now opens the meeting in a new tab. (#13617)
[FIXED] Fixed an issue where the call notification stayed visible on all signed-in devices after the user joined from one device. (#13442)
[FIXED] Fixed an issue where the active call could drop too early when switching an extension-to-extension call to video. (#13441)
Chats (Beta)
Conversation Transitions — Conversations now slide open and closed, and the bottom navigation is hidden while a conversation is open. (#13167)
[FIXED] Fixed an issue where meeting links in chat messages did not open in a new, auto-closing window. (#13651)
Desktop
Keyboard Shortcuts — Keyboard shortcuts now apply only to the app window that is in focus. (#13714) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Fixed an issue with how the desktop app handled deep links and meeting URLs. (#13638) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Notifications & Messaging
[FIXED] Fixed an issue where rescheduled meetings sent "starts in 1 minute" reminders at both the old and the new start times. (#13707)
V2.6.375 (Deployed October 2nd, 2026)
Video Conferencing
Screen Sharing Picture-in-Picture — Picture-in-picture no longer opens during screen sharing when the app is still visible on another monitor. (#13018)
Meeting Invite Popups — Popup windows for meeting invite notifications now close automatically after the user joins. (#13435)
[FIXED] Fixed an issue where the "talking while muted" message could appear or stay on screen after unmuting. (#13548)
[FIXED] Fixed an issue where the meeting popup window did not close automatically when the host ended the meeting. (#13537)
[FIXED] Fixed an issue where participants saw an endless loading spinner when joining a meeting that the host had ended early. (#13288)
Calling & Softphone (Beta)
Call Park Pickup Prefix — Partners can now configure a Call Park pickup prefix in the General and Reseller settings. (#13513)
BLF Do Not Disturb — BLF slots now show when a contact is set to Do Not Disturb. (#13464)
Call Queue Visibility — Improved the visibility of call queue members and the display of SIP usernames. (#13578)
Registration Retry — The app now keeps retrying registration when network requests time out. (#13475)
NetSapiens Version Display — Organizations now show their NetSapiens version. (#13491)
Consistent Call Buttons — Round call buttons now use one consistent size on each platform. (#13523)
[FIXED] Fixed an issue where stale call notifications stayed on screen after an app crash or restart. (#13431) *REQUIRES AN UPDATE TO THE MOBILE APP.
[FIXED] Fixed an issue where app badges were not always updated or shown. (#13420)
[FIXED] Fixed an issue where a recorded call could appear twice in the Recents section. (#13126)
[FIXED] Fixed an issue where some NetSapiens call records were missing a default country code, which could prevent dialling from Recents. (#13549)
[FIXED] Fixed an issue where signing in with NetSapiens did not fully sign out the previous user. (#13561)
[FIXED] Fixed an issue where NetSapiens SMS numbers could receive a second leading "+". (#13458)
[FIXED] Improved the reliability of SMS syncing with NetSapiens. (#13461)
Apple Device Names — Apple device names now stay up to date automatically. (#13625) *REQUIRES AN UPDATE TO THE MOBILE APP.
Chats (Beta)
Custom Status Messages — Users can now set a custom status message. (#13532)
Speech-to-Text Dictation — Users can now dictate chat messages using a hotkey. (#13436)
Channel Avatars — Channels in the Chats list now show a channel avatar instead of a plain # symbol. (#13240)
Chat Inbox Styling — The Chat inbox now matches the styling of Calls › Recents and Calls › Contacts. (#13526)
Chat File Previews — Improved file previews and scrolling in the chat list. (#13473)
Notifications Open in Existing Tab — Chat notifications now open in an existing tab instead of a new window. (#13492)
[FIXED] Fixed an issue where no notification appeared for a new message in another chat room while the user was viewing a chat. (#12664)
[FIXED] Fixed an issue where chat messages with multiple levels of bullets did not display correctly. (#13359)
Desktop
Launch Desktop App — Meetings now always open in the desktop app when it is installed. (#12917) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Background Chat Notifications — The desktop app now sends a chat notification when the main window is not in focus. (#13455) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Windows Focus Banners — The desktop app now shows a banner when Windows Quiet Time or Presentation Mode is suppressing notifications. (#13535) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Video Meeting Invite Notifications Fix — Fixed the notification behaviour for video meeting invites in the Mac and Windows desktop apps. (#13353) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Fixed an issue where the desktop app did not show the "notifications disabled" warning banner on the Chat or Calls tab. (#12386) *REQUIRES AN UPDATE TO THE DESKTOP APP.
[FIXED] Removed leftover notification-listener registrations from older desktop builds (11.2.0 and earlier). (#13337) *REQUIRES AN UPDATE TO THE DESKTOP APP.
Bookings
[FIXED] Fixed an issue where booking guests did not receive the Google Calendar invite email. (#13496)
API
[FIXED] Fixed an issue where updating a conference through the Enterprise API without the one-time access code field cleared the existing code. (#13545)
Known Issues
Calling & Softphone (Beta)
Investigating a report that the iOS app occasionally didn't answer calls successfully. (#13726) (Target: V2.6.377)
Chats (Beta)
Links in chat that end with a closing parenthesis may not link correctly. (#13724) (Target: V2.6.377)
Chat and agenda links that contain code formatting in the link text may not display correctly. (#13753) (Target: V2.6.377)
Desktop
Desktop app devices may be unregistered unexpectedly, which can affect incoming calls and notifications. (#13745) (Target: V2.6.377)
Bookings
The reschedule and cancel links in Booking Page invitations are missing the subdomain. (#13622) (Target: V2.6.377)
API/SDK — Link to current API documentation
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