Please always provide the following to locate the account: Meeting ID: Admin portal → Meeting summaries → Meeting Summary ID Host ID Access Code Host e...

As a Reseller Admin you now have the ability to login to a user's account to manage their settings and help troubleshoot issues. How to login as a u...

One key factor that can help troubleshoot calls is the device or browser being used by the caller. Beacon provides the key information, here is a guide to ...

If you are using a Mac computer and try to share your screen for the first time you will be prompted to enable screen recording in your Mac Privacy and Secu...

If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser or ...

If other participants are unable to hear you or they can not see your video, it may only be that you need to adjust a simple setting within your browser. ...

Callers can be muted and unmuted in various ways throughout a call. In this support article, we will go through the different displays of mute/unmute shown ...

When an echo is heard in your conference, it is most often not originating with the one hearing it, but with another caller whose audio is echoing back into...