How Beacon displays different Muting and Unmuting methods

Callers can be muted and unmuted in various ways throughout a call. In this support article, we will go through the different displays of mute/unmute shown on Beacon. This could be a helpful tool for troubleshooting audio issues.

Here are different displays of muting that are shown on Beacon:

If a caller calls in online, either through the browser or the app, and is muted either by clicking the mute button themselves, Beacon would show it as mute [self].  

Similarly, if the caller is unmuted either by clicking "unmute" or unmuted by the moderator, Beacon would show unmute [self].

If a Moderator changes the conference mode, Beacon will show update_conference_mode. Hovering over, it will show the updated *conference mode. 

There are 2 mute commands for callers calling on the phone.

The first is *6 which mutes and unmutes the caller themselves, Beacon would show event Digits-Match=*6 

The second is *7, a moderator control that switches the *conference mode to mute/unmute all non-moderators, Beacon would show that as event Digits-Match=*7

*Conference Mode

1. Conversation/Collaboration
   • All participants join the meeting unmuted and have full access to all sharing tools
2. Q&A
   • All participants join the meeting muted, but can unmute themselves and have restricted access to all sharing tools
3. Presentation/Webinar Mode
   • Presenter needs to ensure viewers cannot disrupt or interfere. Easily switch to another mode or unmute individual participants at any point for questions or feedback from viewers